Upon receiving your shipment, please be sure to inspect for damage. Any product received damaged should be noted on the delivery slip and signed by the driver. A copy should then be faxed to us at 828-358-2837 and a claim must be submitted immediately by the customer to the courier. The customer is responsible for checking their delivered order immediately for any shortages or discrepancies and is responsible for contacting Top Chop Butcher Block within three days to report these discrepancies.
Top Chop Butcher Block does not accept returns on custom blocks or cutting boards, due to customer errors (i.e. you get exactly what was ordered). In the event that there is damage to your order during shipping, please complete a proper damage claim (see above) and we will be in touch with you ASAP. Please remember that we do not accept returns on custom sized blocks or cutting boards due to the fact that they cannot be re-sold and are built specifically for you.
Damaged products will not be returned for exchange without prior written approval. Products may need to be returned in their original condition to the offices of Top Chop Butcher Block for inspection. Any item that has been used or is modified in any way shall be deemed accepted by the buyer and voids any warranty. If it is deemed to be a manufacturing error, shipping charges will be reimbursed.
* Return policy is for purchases made through https://topchopbutcherblock.com only.
** Return shipping is the responsibility of the purchaser.